Shipping policy

 

Last updated: December 14, 2025

We offer Free Shipping Within The U.S. No Minimum Purchase!
We provide tracking for every order.

1. Processing Time

All orders are processed within 2–4 business days.

2. Shipping Times (USA)

We currently ship within the United States only.

Standard Shipping: 8-10 business days

Delivery times are estimates and may vary slightly depending on carrier or peak season. Our shipping partners, including the US Postal Service, DHL,
and FedEx (and their affiliates), ensure your items arrive safely and efficiently. We reserve the right to select an alternate shipping method
at no additional cost to you, ensuring your order is not delayed. It's important to note that FedEx does not deliver
to PO Boxes—select a USPS option for such addresses. Although we strive for accuracy in our delivery estimates,
we cannot guarantee carrier timelines. Delays beyond our control may occur, and we are unable to offer refunds due to carrier delays,
lost in transit or stolen packages.

3. Tracking

All orders include a tracking number.
You will receive the tracking number via email once your order ships. Tracking updates usually appear within 24 hours.

4. Wrong Address Disclaimer

Please ensure your shipping address is correct. Orders shipped to an incorrect address provided by the customer may not be refunded or replaced.

5. Lost or Delayed Packages

If your package is lost or delayed beyond the expected delivery time, contact support@twintailfit.com
.
We will assist with a replacement or resolution.

6. Contact Us

For all shipping or order inquiries:
📧 support@twintailfit.com